Privacy Policy

1. Introduction

Nerva AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent technology platform and related services.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Company name and business information
• Account credentials and authentication data
• Payment and billing information
• Communication preferences

2.2 Voice and Audio Data

When using our voice AI services, we may collect:

• Voice recordings and audio files
• Transcribed speech and conversation data
• Voice patterns and characteristics for service improvement
• Call logs and interaction metadata

2.3 Technical Information

We automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Usage patterns and service interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our voice AI services
• Processing transactions and managing accounts
• Improving our AI models and service quality
• Communicating with you about our services
• Providing customer support and technical assistance
• Complying with legal obligations and regulations
• Detecting and preventing fraud or security threats

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To perform our contractual obligations and provide services
• Legitimate Interest: For service improvement and business operations
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery
• Business Partners: Authorized partners for integrated services
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Voice recordings and conversation data are typically retained for service improvement purposes but can be deleted upon request.

8. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (EU Residents)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

9. International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: